Are you a Licensed Funeral Director/Embalmer, who is an active practicing Catholic? Join a Culture of Compassion!
The Diocese of Phoenix Catholic Cemeteries and Funeral Homes is seeking a licensed Funeral Director/Embalmer to assist in its funeral ministry. As a ministry of the Roman Catholic Diocese of Phoenix, this position is primarily responsible to provide professional funeral services for families during their time of need.
We offer a generous salary with bonus opportunities, opportunity for advancement and a robust benefits package that includes:
· Medical
· Dental
· Vision
· Disability Insurance
· A fully funded pension plan
· Plus a 403(b) retirement plan option with a matching contribution!
Enjoy Work Life Balance with PTO (Vacation, Holidays, Sick) and a 40-hour work week average (no on call transfers), training and development so you can grow within the organization and an opportunity to become involved in the community!
Here's your opportunity to work for an organization that values work ethic, personal development and growth! We currently have 2 Funeral Home locations with a 3rd underway in beautiful Arizona! Relocation package available.
Grow with us, shape your career, make an impact!
General Job Brief
Under the direct supervision of the Funeral Home Manager/Location Manager, the Licensed Funeral Director/Embalmer supports the Diocese of Phoenix in its mission in service of the Body of Christ. The Licensed Funeral Director/Embalmer is primarily responsible for providing professional funeral services for the family of the deceased and must exhibit leadership responsibilities and maintain optimum levels of customer satisfaction.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Provide service quality excellence in all funeral-related services exhibiting leadership and teamwork responsibilities.
- Provide and present a General Price List to inquiring parties as well as all service options.
- Take first calls, make transfers, and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents and facilities and equipment preparedness.
- Meet sales and service objectives and work with others to achieve company standards.
- Consistently exhibit satisfactory levels of professionalism and performance in all duties.
- Successfully complete on going/periodic OSHA training and testing.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Funeral Home Manager/Location Manager, and not necessarily mentioned in this description, will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Must possess required state education and license requirements for licensed funeral director and embalmer. Must have a valid Arizona driver’s license with an insurable driving record. Practicing Roman Catholic preferred.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Ability to provide leadership, either in an acting lead or supervisory role in execution of funeral-related services.
- Ability to work erratic shifts as required, including some nights and weekends.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation (including application of make up to provide a natural appearance and reconstruction if needed).
- Ability to work outdoors in all weather conditions.
- Ability to read and understand simple contracts.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 100 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 150 pounds.
- Ability to dress professionally (in suits or other appropriate attire).
- Bilingual a plus
Under the direct supervision of the Manager of Community Service, the Community Service Counselor will be the face of Catholic Cemeteries and Funeral Homes to the community. The Community Service Counselor is primarily responsible for making pre-need cemetery interment rites, cemetery merchandise and cemetery services sales for the outside cemetery office. The Community Service Counselor is a commissioned person who makes presentations to individuals from company leads and personal contacts (i.e., telephone, internet, referrals, parish leads, festivals, misc. events, door to door). The Community Service Counselor, with a valid Arizona Life Insurance License, sells preneed funeral products and services funded through our select insurance product.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Develop leads and set appointments with prospective clients when appropriate.
- Deliver documents or information to prospective customers when necessary.
- Meet established product mix ratios while holding aggregate cancellation rate to established levels.
- Develop a thorough understanding of preneed funeral services and merchandise in keeping with the Order of Christian Funerals.
- Follow up on letters sent to parishioners either by phone or at the door.
- Follow up on leads provided by the home office.
- Follow up on referrals obtained from previous presentation.
- Complete and submit to Manager of Community Service weekly performance reports.
- Attend all sales meetings as required.
- Maintain sales activity necessary to satisfy minimum achievements levels.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Manager of Community Service and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.
Bachelor’s degree from an accredited institution preferred or three years cemetery or funeral industry experience. Licensed for funeral insurance sales in the state of Arizona required. Practicing Roman Catholic desired.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
- Work well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
- Be an effective communicator both to your coworkers as well as to your families.
- Ability to complete training program.
- Good oral, written and interpersonal skills.
- Maintain proper and professional attire.
- Ensure that personal conduct and ethics are above reproach.
- Maintaining an attitude that serves families is paramount.
- Demonstrate a high level of cooperation and teamwork with other departments.
- Be detail oriented, thorough, and ensure that a family’s burial requests are honored.
- Maintain a strong work ethic.
- Exude a positive attitude.
- Be approachable and flexible.
- Must be able to perform basic computer skills, data input, and various applications.
- Must have a valid Arizona driver’s license with an insurable driving record.
- Ability to work under minimal supervision.
- High attention to detail and accuracy; highly organized
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Highly proficient in Microsoft Office products (Word, Excel, Outlook) and Google mail.
- Bilingual preferred.
Funeral Service Associate - Queen of Heaven Catholic Cemetery and Funeral Home (Mesa)
Queen of Heaven Catholic Cemetery and Funeral Home is seeking part-time Funeral Service Associates to assist with its funeral ministry at our Queen of Heaven Cemetery and Funeral Home in Mesa, AZ. This individual will assist funeral directors on services; drive company vehicles for service-related tasks, including transportation of family in a limousine, transporting flowers, work receptions and transferring deceased from place of death.
Requirements
Must be at least 21 years of age and possess a valid Arizona driver’s license; have an insurable driving record and be insurable under the Diocesan insurance provider; must be able to adhere to our professional dress code policy and work flexible hours; possess excellent communication skills and have no lifting restrictions. Previous experience in a Funeral Home setting highly desirable.
Minimum Qualifications: High school education or equivalent; two years customer service experience; experience in a Funeral Home setting is highly desirable; ability to be on call to work evening hours and Saturdays is a must; bilingual (English/Spanish) a plus; a practicing Catholic in good standing is preferred; must be familiar with and be able to subscribe to Catholic principles and teachings.
***Ability to be on call to work evening hours and Saturdays is a must.
Foreman of Grounds - Queen of Heaven Catholic Cemetery and Funeral Home (Mesa)
General Job Brief
Under the direct supervision of the Location/Cemetery Manager, the Forman of Grounds is responsible for the day-to-day maintenance of buildings, vehicles, equipment and grounds at the cemetery. The Foreman of Grounds oversees interments, including space layout, excavation and completion always ensuring that human remains are treated with the utmost respect and dignity deserving of a person who hosted the Body of Christ.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Schedule and supervise the work of the maintenance staff.
- Regularly evaluate employee performance.
- Maintain and complete monthly inventory reports.
- Ensure accurate reporting of employee hours to Location/Cemetery Manager (vacation, sick time, day off, etc.).
- Monitor monthly and yearly water usage.
- Enforce all safety requirements.
- Cross train and back up staff on the operation and maintenance of all equipment.
- Supervise the layout and opening/closing of graves, crypts, and niches.
- Supervise the proper setting of outer containers, markers, nameplates, and vases.
- Schedule and supervise the maintenance of grounds, landscaped areas, facilities, irrigation, and sprinkler systems.
- Assist in planning and development of new areas and related irrigation systems.
- Strictly adhere to DOPCCFH policies, representing DOPCCFH in an exemplary manner.
- Work effectively as a team member, embracing and fostering DOPCCFH’s mission and culture.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the Location/Cemetery Manager. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager and not necessarily mentioned in this description, will be expected.
Education and Experience (Classification is typically expected to possess.
Minimum of two years related experience, supervising maintenance personnel. Must have a valid Arizona driver's license. Over the age of 21.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
- Working knowledge of heavy and light duty maintenance equipment such as backhoes, tractors, lawnmowers, weed eaters, trucks, sprinklers, and water systems.
- Ability to read blueprints as well as read and write reports.
- Ability to work independently with minimal supervision.
- Ability to complete training program.
- Good oral, written and interpersonal skills.
- Maintain proper and professional attire.
- Demonstrate a high level of cooperation and teamwork with other departments.
- Exude a positive attitude.
- Be approachable and flexible.
- Must be able to perform basic computer skills, data input, and various applications.
- Must have a valid Arizona driver’s license with an insurable driving record.
- High attention to detail and accuracy; highly organized
- Ability to effectively communicate with others and to work harmoniously with related personnel.
- Ability to organize and prioritize work.
- Bilingual preferred.
Are you a Funeral Home Manager, who is an active practicing Catholic? Join a Culture of Compassion!
General Job Brief
Under the direct supervision of the COO, the Funeral Home Manager is responsible for day-to-day operations of the funeral home. The Funeral Home Manager supervises the Funeral Associates and Funeral Director/Embalmers; oversees the scheduling of burials and funerals, monitors all funeral home at-need contracts, and works with leadership to develop on-going training for staff.
Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)
- Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
- Oversee day-to-day operation of the funeral home.
- Set goals and work effectively toward them.
- Assist with recruiting, hiring and training of facility employees with input from appropriate Executive Team members.
- Evaluate employees’ performance and goals.
- Communicate all existing and new policies of DOPCCFH.
- Maintains compliance with all local, state and federal laws relating to the handling of human remains.
- Maintain all on-going and monthly mortuary reports as required.
- Compliment corporate promotions and community relation efforts by visiting funeral homes, hospitals, hospice facilities, and parishes in service area. Maintain a written log of these contacts.
- Participate in Management Team meetings when required.
- Provide and present a General Price List to inquiring parties as well as all service options.
- Responsible for OSHA compliance of the funeral home staff and facilities.
- Monitors all at-need funeral contracts and folders to assure compliance with the Arizona State Board of Funeral Directors & Embalmers and the Federal Trade Commission.
- Take first calls, make transfers and work in the preparation room.
- Prepare funeral service arrangements including completing all required documents.
- Maintains highest standards of ethics, morality, and confidentiality at all times.
Other Duties and Responsibilities
Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate Executive Team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the COO, or their representative and not necessarily mentioned in this description, will be expected.
Minimum Qualifications (Classification is typically expected to possess.)
Possess required state education and license requirements for Arizona licensed Funeral Director and Embalmer or Bachelor’s Degree from an accredited institution with five years of funeral industry experience. Practicing Roman Catholic desired.
Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)
- Demonstrated leadership skills.
- Must be emotionally able to deal with death, grief, and stress.
- Must exhibit excellent oral and written communication and interpersonal skills.
- Thorough understanding of funeral regulations and laws.
- Ability to dress professionally (in suits / dresses or other appropriate attire).
- Ability to work under pressure, take initiative, be creative and anticipate solutions to problems; exercise good judgment in emergency situations and when working with varied personalities and cultures; must be able to work with frequent interruptions.
- Ability to wear protective gear as required by OSHA.
- Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
- Ability to embalm and prepare the body for presentation.
- Ability to make funeral arrangements with families and follow through with funeral services.
- Ability to work outdoors in all weather conditions.
- Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 50 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 190lbs.
- Must have a valid Arizona driver’s license with an insurable driving record.
